Sainsbury’s Customer Satisfaction Survey 2025 is a monthly contest which rewards the lucky winner with £500 Nectar Points.
You must make a purchase to enter the online survey at Lettuce-Know.com. The survey is conducted in both English and Spanish, so choose the one you are comfortable with.
Follow our simple instructions to take the online Sainsbury’s customer survey.
Let’s Begin Survey Now
Take the Sainsbury’s purchase receipt handy and be ready with it. The receipt you have must not be older than 10 days. As Sainsbury’s is a monthly sweepstakes contest, it begins on the first day of every month and ends on the last day of the month.
All the customers must participate in the Lettuce Know Customer survey within the prescribed dates.
Sweepstakes Dates: The Beginning of every month – the ending date of each calendar month.
Promoter: Sainsbury’s Supermarkets Ltd, 33 Holborn, London, EC1N 2HT.
You can participate in Sainsbury’s customer satisfaction survey by clicking the above link. The survey can also be accessed at https://feedback.sainsburys.co.uk/survey/SV_cZnMPk9qqMRo5fL.
You must share all your responses honestly at the beginning and end of every month, as your feedback is essential for the store. The main questions in the survey questionnaires are about the cleanliness of the store, the friendliness of the staff, product quality, check-out time, and more.
After answering all the questions, you are asked to provide details such as name, phone number, email address, zip code, etc. Provide the details accurately, as it is essential for us to contact you if you are the lucky winner of 100,000 Nectar Points (£500 of Nectar points).
How Are Winners Selected?
As you have answered all the questions politely, you are now waiting for the winner’s selection. So, let me explain in detail the winner selection process for Sainsbury’s monthly survey sweepstakes 2025.
- The winner selection is purely dependent on the random drawing; no other ways of winner selection are allowed.
- Only ten winners are selected every month.
- Winners are selected on the second Wednesday of every month.
- The winners will be notified within two weeks of the next sweepstakes draw.
Ten lucky winners are selected every month. As the reward prize, each winner will receive £ 500 in-store, i.e., 100,000 nectar points.
Wrapping Up
Sainsbury’s main intention is to gather customers’ opinions (pros and cons about their store visits). To share your opinions about the store, visit the Lettuce-know.com website.
Thank you for choosing Sainsbury’s as one of the shopping stores. If you are the lucky winner of Sainsbury’s customer satisfaction survey, you will be intimated via phone or mail, whichever is appropriate.
I was served by Barbara today in Sleaford Sainsbury’s; this lady always has time for the customers, has a chat and is very patient when customers are not always very quick at the checkout. In fact, all of the checkout staff make you feel welcome. Thank you.
today, my wife and I visited your store in Lampeter, and we were shocked by the price rises. I just tried to do your lettuce survey but did not get far, as it did not work. Are you really supporting customers? From now on, I shall stick with Aldi, where the prices are ALWAYS lower.
When I visited the Wandsworth branch of Sainsbury’s, it was an absolute pleasure to be served by Adil, such a lovely man. Even though I have to walk all the way down to the end of the store, I always prefer to be served by him.
Helpful, pleasant, lovely person.
I do my leading shop at my nearest Sainsbury’s every Saturday. I was in Whitley Bay on Tuesday morning and used the Sainsbury’s Local shop for a couple of small items. I was served by Marie, who was very pleasant and helpful.
I bought everything I required, but as usual, only two tills were open. The receipt print is barely readable.
Satisfied
I cannot get on to your survey page; why are there so many listings for it? Why does it not work? I wanted to survey to air my dismay at your store in Watford off the Dome Roundabout. My husband and I have shopped there for many years, and in the last year or so, you have lost the plot. From a good, clean, well-stocked shop, it’s now a shambles. Rusty, dirty freezers and cold shelves, as well as display shelves that are too tall, add to the fact that you don’t want to use your stock room. You want to store it on top of the over-height shelf, plus the use of pallets all over the store.
Your veg and meat counters do not stock the fresh quality that they used to, and the prices have gone from reasonable to ridiculous in the last year. The only good thing about my shops at the moment is when I engage with one of the few old staff that exist, they are few and far between. Like all shops today, you have lost the meaning of service. It does not exist any more. Also, you obviously do not train Managers or staff on how to display goods any more. I did many years ago from leaving school work for a high street chain with good years and good training. This also seems not to exist any more, and it shows, and not only in your stores, to be fair, you are not alone. On a good note, the few longer working staff at this store make it worth still shopping there. Not to go on too long, and I could; not everyone wants self-service, and like other suppliers, person-to-person tills are nonexistent. My question to you and all other outlets is, as customers, we load our trolleys, we unload at the cash point, we load our bags, we also now more and more are asked to do self-payment, and then we load our shop into our cars, can you tell me where your service is today, again my favourite statement it’s none existent.
I visit your Sheffield Wadsley Bridge store regularly and receive excellent customer satisfaction. HOWEVER, I have noticed over the past two to three months that your standards are slipping. Lately, when I go into the store, I find poor standards, i.e., untidy aisles, boxes of stock on shelves not even unpacked, some staff working very hard, while seeing groups of staff just stood chatting the time of day with each other. I’m not one for moaning; I just feel that if I do not mention this, it cannot be corrected.
17 June 2025. Your store, S2098, Carrickfergus, 8:45 a.m. Problem 1. The Smart Shop app is not responding, and my location is not verified, despite my earlier check and subsequent notification to one of the two staff members who had bothered to show up for work—problem 2. A nectar offer on fine cut Duerrs marmalade was not available on the shelf—problem 3. A manager suggested I use a handheld scanner. When I received it, it malfunctioned. Problem 4. Why were there only two members of staff on the shop floor? Problem 5. Customer service is not staffed. Eventually, after 20 minutes, a staff member manually entered the three jars of marmalade and completed my transaction. On too many occasions, I visit this store and find products on offer missing from the shelves. I would have thought offers would have a high priority and therefore be on the shelves for opening time. The manager I spoke to was full of excuses, viz. The phone location was not turned on; my phone was defective, but there was little in the way of suggestions for a cure. There is a fundamental problem at this store with Wi-Fi, shelf stacking, and the availability of offers. Now that Home Bargains has opened a new large store, you’ll see fewer customers cross your doors.
Visited Friday afternoon, 20th June. I used Scan and Pay but forgot to scan one item, so I had to go through the checkout process again. What a demanding life customers have! There was only one till open, and at least 10 people with trolleys were queuing. Many of these individuals were elderly, and some were even disabled. When the queue for the self-service finally lessened, I went that way—I had to call the assistant over many times for help. This is a dreadful way to treat customers; there is no evidence of management anywhere. One girl was running up and down, trying to sort out problems. Her name is Twinkle, and she deserves acknowledgement for doing her very best and with a smile. Sainsbury’s, please employ more staff.
I shopped at the Pertwood store in Wolverhampton today. I dislike your self-service tills, and often, there are very few service tills available. Today, I had a pleasant experience with a charming young man at the till. I asked his name, which is Graham, a young man with longish blond hair. He was smiley, very courteous, and packed all my shopping carefully, making my day with his good manners and friendly ways. Someone could let him know what a pleasure it was to be served by him. For your information, I spent £114.27, and the details from my receipt are as follows: (so you know that this is a genuine compliment); C1307 #9997 15:26:40 20th June 2025; 50823 R16.
I was served by Debby today, who was friendly and helpful as always. I am disabled, and she will always open a wide checkout for us. The staff at Sainsbury Longstone store are always pleasant with a “good morning greeting. Never shop anywhere else.
Clean, helpful staff. Easy to get to, nice. For. My age group has plenty of room for wheelchairs to get around, with a seat outside for when your transport arrives, e.g., a taxi.
Clean shop, easy to access, with a room for a wheelchair to get around. Outside seat to sit on until the taxi comes.
Served by Angie, nothing too much trouble and always cheerful, as is all of the staff that I have had contact with.
The Odysea G&T Olives are, unfortunately, much less tasty than other Odysea varieties in store. The jar I bought was put in the food waste bin, and I will buy no more. It was an unfortunate purchase at £2.25 (with Nectar). Regards